Exchange Policy

At Quality Threads, we strive to ensure that you receive the right product in perfect condition. Please read our exchange terms carefully before placing your order.

1. Size Exchange

We currently offer size exchanges only. If you need a different size, you can request an exchange subject to product availability.

A courier charge of ₹199 will apply for size exchanges. Please WhatsApp us from your registered mobile number to receive the payment link.

Once the payment is confirmed, we will arrange the pickup. The replacement product will be shipped after we receive and inspect the returned item.

2. Exchange Conditions

To be eligible for an exchange:

• The product must be unused and unworn.

• The product must be in its original condition with all tags and packaging intact.

• The product should not be washed, altered, or damaged.

• Exchange requests must be raised within the specified exchange period.

• Exchange is subject to the availability of the requested size.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photographs and an unboxing video.

After verification, we will review the issue and provide an appropriate resolution.

4. No Return Policy

Quality Threads does not accept product returns. Products cannot be returned simply because they do not meet your expectations.

In exceptional cases where a return is approved by Quality Threads, the applicable return courier charges will be borne by the customer.

Important: Unboxing Video Required

For every order, we strongly recommend recording a continuous unboxing video at the time of delivery.

The video should clearly show:

• All sides of the package before opening.

• A close-up of the shipping label.

• The complete unboxing process from start to finish without pausing or editing.

The unboxing video serves as essential proof in case of a damaged, missing, or incorrect product.

Claims submitted without a valid unboxing video may not be eligible for review or resolution.

We appreciate your cooperation and understanding in helping us maintain transparency and provide you with the best possible shopping experience.